Verizon Can’t do Math

This… well… this is just amazing. Amazing in a “I can’t believe it” sort of way. It turns out that four layers of customer support at Verizon were not able to comprehend the difference between two-tenths of a dollar and two-tenths of a cent. Verizon fails at simple unit conversion, by the looks of things.

G: Well, let me just start out with a basic question.
M: Okay.
G: Do you recognize that there’s a difference between “point zero zero two dollars” and “point zero zero two cents”?
[pause]
M: Point zero zero two dollars?
G: Do you recognize that there is actually…
M: …and point zero zero two cents.
G: Yes, do you you recognize there’s a difference between those 2 numbers?
[pause]
M: No.

Just… wow. Read the whole thing. Or listen to the audio. If you don’t understand what the problem is, please throw yourself from a tall building. After setting yourself on fire.